Multichannel News logo Multichannel News 1 month ago

Bright House, Verizon Top J.D. Power's Internet Service Survey

Bright House Networks ranked highest in the South and Verizon Communications was tops in the East on the 2009 J.D. Power and Associates Internet service provider residential consumer satisfaction survey, which found significant improvements across the... Full Article at Multichannel News

Related Topics:

  1. Comcast
  2. AT&T Inc.
  3. Time Warner Inc.

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    Survey: Increase in Customer Satisfaction with Residential Internet Service Providers
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    WESTLAKE VILLAGE, Calif.: 28 October 2009 - Overall customer satisfaction with residential high-speed Internet service providers has increased from 2008, primarily due to improvements in performance and reliability, according to the J.D. Power and... Full Article at Internet Ad Sales

  2. Broadcasting & Cable logo
    Brighthouse Tops Latest J.D. Power & Associates Rankings
    1 month ago

    Brighthouse Networks (Road Runner) was the highest ranked ISP for customer service in the South in the. Full Article at Broadcasting & Cable

  3. Multichannel News logo
    Satellite, Telcos Beat Cable On TV Satisfaction: J.D. Power
    1 month ago

    By contrast, Comcast, Time Warner Cable and Charter Communications turned in below-average scores in all four regions. Full Article at Multichannel News

Related Quotes

  1. Internet service may be considered the lynchpin of the bundled offering, serving to drive both customer loyalty and incremental sales opportunities ... As competition for new customers increases among Internet service providers, retaining the existing customer base while promoting additional voice and v...
    SOURCE: Internet Ad Sales 1 month ago
  2. In many instances a household's Internet connection acts as the backbone of its voice, video and information services, making the provider's ability to provide a fast, reliable connection particularly critical
    SOURCE: Internet Ad Sales 1 month ago
  3. In the wake of receding satisfaction scores in 2008, improvements in product performance and the service surrounding it this year suggest that providers are eager to better position themselves to retain and grow their customer bases
    SOURCE: Multichannel News 1 month ago
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Cast of Characters

  1. Comcast Comcast
  2. Time Warner Inc. Time Warner Inc.
  3. AT&T Inc. AT&T Inc.
  4. Charter Communications, Inc. Charter Communications, Inc.
  5. Cablevision
  6. Dish Network