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CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Companies can delight customers and improve their service experiences by implementing a ..

2009-11-09 16:36:06 - Study,” Convergys’ Jo Ann Parris discussed two case studies where a financial services company and a wireless company deployed intelligent interaction solutions to improve the service experience. Full Article at PR-Inside.com

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    CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: New opportunities to improve the customer experience have emerged as technology transforms how consumers spend their time, make purchase decisions, transac
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    CINCINNATI -- (BUSINESS WIRE) -- At the Gartner CRM Summit this week in Scottsdale, AZ, Convergys Corporation (NYSE: CVG), a global leader in relationship management, shared its insights on how companies can deliver personalized and relevant customer... Full Article at Freshnews.com

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  1. NEW YORK - SEPTEMBER 24: New Zealand's Prime MInister John Key signs the New York Stock Exchange's guest book as his daughter Stephie Key (L), son Max Key and wife Bronah Key talk with NYSE CEO Duncan L. Niederauer (R) at the board room of the NYSE Thursday, September 24, 2009, in New York City.
  2. NEW YORK - SEPTEMBER 21: US Secretary of State Hillary Rodham Clinton (L) rings the opening bell at the New York Stock Exchange with NYSE CEO Duncan L. Niederauer September 21, 2009 in New York City. Secretary Clinton is in New York to attend the 64th session of the United Nations General Assembly.
  3. NEW YORK - SEPTEMEBER 14: Boris Johnson (C) the mayor of London, flanked by Chief Executive Officer of NYSE-Euronext Duncan Niederauer (R) and City of London Policy Chairman, Stuart Fraser (L) rings the closing bell at the end of trading day on September 14, 2009 in New York City.
  4. NEW YORK - AUGUST 21: A financial professional works in jeans on the floor of the New York Stock Exchange near the end of the trading day August 21, 2009 in New York City.
  5. Market charts show weekly figures for Dow, S and P 500, Nasdaq, NYSE, AMEX and Russell 2000;.
  6. NEW YORK - MARCH 30: Traders work on the floor of the New York Stock Exchange (NYSE) during morning trading March 30, 2009 in New York City.
  7. NEW YORK - JANUARY 20: School children from Lower Manhattan and dignitaries from the New York Stock Exchange (NYSE) and Park Service ring the opening bell of the NYSE on the steps of Federal Hall on January 20, 2009 in New York City.
  8. NEW YORK - DECEMBER 31: Traders work on the floor of the New York Stock Exchange (NYSE) December 31, 2008 in New York City. Wednesday is the last day of trading on the exchange in what has been one of the most tumultuous years in finance in the nation's history.
  9. NEW YORK - DECEMBER 19: Traders work on the floor of the New York Stock Exchange (NYSE) during morning trading December 19, 2008 in New York City.

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