City Newport Councilman Charles Duncan, owner of a neon sign shop, holds a "Thank you for your business" sign that he keeps at the door to his shop, Monday, March 19, 2007, in Newport, R.I. Duncan is an advocate of a hospitality training program to help merchants improve customer service, that the Newport County Chamber of Commerce is launching. AP Photo logo AP Photo 30 months ago

City Newport Councilman Charles Duncan, owner of a neon sign shop, holds a "Thank you for your business" sign that he keeps at the door to his shop, Monday, March 19, 2007, in Newport, R.I. Duncan is an advocate of a hospitality training program to help merchants improve customer service, that the Newport County Chamber of Commerce is launching.

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