"That to me is a big 'Aha!, said Garrick Schmitt, Razorfish group vice president of experience planning and editor of the study, in an interview. "What we're finding is that with Facebook and Twitter, marketers are assuming some deeper dialogue, but what's really going on is -- people want deals." Of those who follow a brand on Twitter, for example, 44% said access to exclusive deals is the main reason.
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