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    Good service spotlighted at Phoenix forum
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    Stephen Brown, a marketing professor at Arizona State University, cited two examples of "hate sites" created by customers unhappy with companies: Untied.com for people griping about United Airlines, and dellhell.net, for those with complaints about Dell Computers. "Whether it's positive news like 'You should try this new Sony HDTV. I love it. I love it' or negative, it can be spread to thousands and hundreds of thousands of people" Brown said. So the attention to the customer has got to be paramount." Full Article at AZ Central.com
    Whether it's positive news like 'You should try this new Sony HDTV. I love it. I love it' or negative, it can be spread to thousands and hundreds of thousands of people
    SOURCE: AZ Central.com 1 month ago
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Good service spotlighted at Phoenix forum
  1. IBM is on a global mission to drive more attention to our universities and elsewhere on educating the future workforce of this service economy
    SOURCE: AZ Central.com 1 month ago

Recent Photos From The Wire

  1. A Danish police officer checks a protester on a street during the United Nations Climate Change Conference 2009 in Copenhagen December 16, 2009.
  2. South Africa's Jacques Kallis hits a four off the bowling of England's Graeme Swann (not in picture) during the first cricket test at Centurion Park, Centurion, Gauteng, December 16, 2009.
  3. European Competition Commissioner Neelie Kroes speaks at a news conference at the European Commission headquarters in Brussels December 16, 2009. EU antitrust regulators accepted on Wednesday Microsoft's offer to allow users in Europe choose rival Internet browsers, ending a decade-long dispute and averting a possible fine for the company.
  4. Police stop protesters from entering the venue of the United Nations Climate Change Conference 2009 in Copenhagen December 16, 2009.
  5. European Competition Commissioner Neelie Kroes speaks at a news conference at the European Commission headquarters in Brussels December 16, 2009. EU antitrust regulators accepted on Wednesday Microsoft's offer to allow users in Europe choose rival Internet browsers, ending a decade-long dispute and averting a possible fine for the company.
  6. Memorial movement member Sergei Kovalev of Russia addresses the European Parliament ahead of being awarded with the 2009 Sakharov Prize for Freedom of Thought on behalf of the Memorial movement in Strasbourg December 16, 2009.
  7. NEWBURY, ENGLAND - DECEMBER 16: Runners in Division One of The First Great Western Maiden Hurdle Race head up the home straight for the first time in the opening Race run at Newbury Racecourse on December 16, 2009 in Newbury, England.
  8. NEWBURY, ENGLAND - DECEMBER 16: Runners in Division One of The First Great Western Maiden Hurdle Race head up the back straight in the opening Race run at Newbury Racecourse on December 16, 2009 in Newbury, England.
  9. MUNICH, GERMANY - DECEMBER 16: Dutch-born entertainer Johannes 'Jopi' Heesters (C), his daughters Nicole (R), Wiesje Heesters (L) and his wife Simone Rethel (2nd) pose during a photo call on December 16, 2009 in Munich, Germany.
  10. NEWBURY, ENGLAND - DECEMBER 16: Runners in Division One of The First Great Western Maiden Hurdle Race head up the home straight for the first time in the opening Race run at Newbury Racecourse on December 16, 2009 in Newbury, England.
  11. PAARL, SOUTH AFRICA - DECEMBER 16: Warren Abery of South Africa hits ball on the range prior to the start of the South African Open Championship at Pearl Valley Golf Club on December 16, 2009 in Paarl, South Africa.
  12. PAARL, SOUTH AFRICA - DECEMBER 16: Players hit balls on the range prior to the start of the South African Open Championship at Pearl Valley Golf Club on December 16, 2009 in Paarl, South Africa.
  13. Intel Corporation Chief Technology Officer Justin Rattner briefs the media about the experimental 48-core Intel processor chip, in Bangalore, India, Wednesday, Dec. 16, 2009. The concept chip from Intel Labs is aimed at scaling on-chip performance, communication and power consumption.
  14. Intel Corporation Chief Technology Officer Justin Rattner shows a chip wafer of the experimental 48-core Intel processor chip, in Bangalore, India, Wednesday, Dec. 16, 2009. The concept chip from Intel Labs is aimed at scaling on-chip performance, communication and power consumption.
  15. Police use pepper spray to push back protestors during a demonstration outside Bella Center, the venue of the U.N. climate change conference, in Copenhagen Wednesday Dec. 16, 2009. The largest and most important climate change conference is underway in Copenhagen, aiming to secure an agreement on how to protect the world from calamitous global warming.
  16. Agus Prayogo of Indonesia competes to win the 10,000-meter men's finals to win the gold medal at the 25th Southeast Asian Games in Vientiane, Laos, Wednesday, Dec. 16, 2009.
  17. Agus Prayogo of Indonesia competes to win the 10,000-meter men's finals to win the gold medal at the 25th Southeast Asian Games in Vientiane, Laos, Wednesday, Dec. 16, 2009.
  18. J. Rittidet of Thailand competes to win the 110-meter hurdles to win the gold medal at the 25th Southeast Asian Games in Vientiane, Laos, Wednesday, Dec. 16, 2009.