1. QUOTE from:
    7 ways to find excellent customer service on the road
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    Social networking lets you exchange information about customer service with people you know and their friends. "All the social media tools, like Facebook, Twitter and Flickr, allow us to share our good and bad experiences and for people to act based on this feedback" says Jason Sarracini, president of Target Vacations Limited. Full Article at Elliott.org
    All the social media tools, like Facebook, Twitter and Flickr, allow us to share our good and bad experiences and for people to act based on this feedback
    SOURCE: Elliott.org 1 month ago
All quotes from:
7 ways to find excellent customer service on the road
  1. I think the best source for a company that offers good customer service is always word-of-mouth
    SOURCE: Elliott.org 1 month ago
  2. It is still possible to find good customer service
    SOURCE: Elliott.org 1 month ago
  3. The more they know you, the more they can anticipate and meet your needs. It is helpful to be understood and that will never happen if you are always a one-shot deal.
    SOURCE: Elliott.org 1 month ago
  4. Frequent flier numbers imply a certain level of loyalty
    SOURCE: Elliott.org 1 month ago
  5. As much as possible, try to cultivate a relationship with one travel professional
    SOURCE: Elliott.org 1 month ago
  6. We are serving fewer guests with nearly the same number of employees in our guest service departments.
    SOURCE: Elliott.org 1 month ago
  7. Ask yourself: Who will care that I receive great service?
    SOURCE: Elliott.org 1 month ago
  8. Where are you headed today?
    SOURCE: Elliott.org 1 month ago
  9. Disregard the emotionally-charged ones — statements like ‘the place was run by a bunch of third-grade idiots who seemed to take pleasure in making us suffer’ — and pay attention only to those that are factual
    SOURCE: Elliott.org 1 month ago

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