Minch said she was contacted by Jeff Crawford, senior vice president of existing credit card accounts for Bank of America, who asked her why she did the video. "He was very polite ... He didn't make any demands about pulling down the YouTube video." Crawford at first offered to drop the rate to 16.99 percent, said Minch, who told the bank executive that Bank of America has been allowed to borrow money from the federal government virtually interest free.
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