"It's not that the BlackBerry Storm is a bad phone ... It's just that the initial launch has glitches which have resulted in a mediocre satisfaction rating, while consumers are already trained to expect the very highest standards from their BlackBerries." In its most recent consumer smart-phone survey, ChangeWave found that the Storm's satisfaction rating was more akin to a mid-tier handset and significantly below that of people who own Apple's iPhone. Full Article at PC World