C3 said it would hire 540 people to work in the customer-contact center it opened in McGregor last year and center director Michele Harkins said Friday it is moving toward that number. Harkins said employment stands at 330, with about 265 people working

Its Smart Revenue Solutions would help energy retailers to meet the billing, customer care needs, says Convergys The IT function of E.ON, E.ON IT has signed a new framework agreement with the relationship management firm Convergys to leverage the full po

Convergys Corporation (NYSE: CVG) announced today that it has signed a new group-wide Framework Agreement with E.ON IT. E.ON IT GmbH is the IT function of E.ON AG, one of the largest private power and gas companies in the world. The agreement will enable

The global sourcing market saw a marginal decrease in outsourcing transaction volumes in 2011 compared to 2010 due to decreased transactions in the second half of the year, according to Everest Group, an advisory and research firm on global services. Aft

Convergys Corp. Tuesday reported fourth quarter profits of $54.5 million, rebounding from a steep loss a year ago. For all of 2011, Convergys reported a profit of $334.8 million, a turnaround from a loss of $53 million in 2010. Fourth quarter revenues fo

[Operator Instructions] The first question does come from Eric Boyer with Wells Fargo. You guys have done a great job stabilizing the business. Jeff, I was just wondering if you could think about, as we move forward, how we should think about top line gr